What Is Included In A Regular Cleaning?

Do’s:
Kitchen (clean sink out, countertops, cabinet faces upper and lower, stove top)All exterior surfaces in all rooms Floors are mopped and vacuumed. Bathroom (complete toilet clean, shower, handles, tub, drain). Bedroom shelving, nightstands, bed frames, tidy up bed)All window sills

Don’ts:
All Extras are not included (must be selected for an additional cost)The extra time included in deep cleans allows for more detailed work in the above-mentioned Do’s.

What Is Included In A Deep Cleaning?

Do’s:
Everything is included in a regular clean +BaseboardsLight switches & Door handlesDetailed DustingBack Splashes and Faucet Fixtures are polished light organization of all rooms (for detailed organization select add on)Extra hour included for high detail areas

Don’ts:
All Extras are not included (must be selected for an additional cost)

Which Service Do You Recommend For First Time Clients?

A deep clean is recommended for all first-time cleaning by We Just Clean. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2-hour clean.

Cancellations And Refunds

If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a nonrefundable full charge.

What Are Your Hours Of Operation?

Our hours of operation are:

Monday – Friday: 8am-9pm

Saturday: 9am-6pm

Sunday: Closed

Is There A Rescheduling Fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

How Do I Update Billing?

You’ll want to head to your account page, and under settings select billing. In that section, it’ll allow you to update billing, the address of clean, and your current subscription.

What If I Want To Skip This Week Clean? Will I Still Be Charged?

No, Unless it’s within the 48-hour window. Within this two-day window, if you decide to cancel, the clean will be credited to your account at no penalty for future use.

Do You Clean Any Outside Surfaces Of The Home?

Not at this moment

What Day Is My Clean?

Please view your account page, and look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

Will The Same Cleaner Come Every-Time?

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule or send a different cleaner.

Do I Have To Be Home When The Cleaners Arrive Or Depart?

You do not! However, if it’s your first time signing up for a We Just cleaning, initial introductions always help develop a personable relationship with your home specialist.

Can I Trust Your Cleaners? Are They Background Checked?

You sure can! Our cleaners are background checked, we vet the best and get rid of the rest.

What If I’m Not Satisfied With My Cleaning After They Leave?

If you are unhappy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Am I Charged Upon Booking?

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox for a service company. But due to fraudulent billings in the past, we’ve changed to this standard to ensure all cleanings are paid for before service.

What Can I Expect When I Add Organization To My Booking?

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantries, bedroom closets, bathroom counters, entryways, kitchen counters, etc.